We had as many staff members on the flood as we could and there were many who stayed and worked past their scheduled shift hours. We could not close off sections as there were guests in every section who were already there. When there is so much contemporary technology involved in running a very complex set of systems, and a key piece fails, there is no forewarning nor could we know what the cause was until all tests were completed, then we were not aware of how long it would take for things to get working again.

We sincerely regret that there was a failure by an important equipment part that controlled floor and communication operations. We were not aware of the specific cause of the problems until our staff members were able to run their tests, then when they found the cause, they were absorbed in creating a fix as soon as possible. They simply did not have answers and did not want to mislead anyone. If there were staff members who were not able to assist you when you sought answers, we apologize.

This was as unexpected for us as it was for you and we apologize. Our staff was trying to help as many as each one could, as quickly as they could. We apologize for the wait times you experienced. We understand your frustration and sincerely apologize for the problems that developed when our systems went down. Thank you for your post and we hope you accept our sincere apologies. We were at the casino for six hour so we continue to play the machines that didn't payout a dime! Our trip was 3.5 hours long there and the casino cared nothing about the inconvenience we were put through, they didn't even offer a tee shirt! It's pretty strange the ATMs and cash registers were working just fine but everything was said to be offline! The attendants could see there were hand payouts on the machine as well! There were so many other buses that came in that I'm sure didn't get nothing as well! This casino should be ashamed of themselves!!! The FIRE KEEPER is most definitely a KEEPER of ALL YOUR MONEY! We will never come back! Oh and by the way when all the bus visitors were leaving everything was coming back up!!! That was a long ride home! DON'T WASTE your time going to this casino! The buffet was $20.99 and the food wasn't that great, no seasoning at all. So we would continue to play so we didn't have to wait. Needless to say the casino system was down and we got NOTHING! If you played the machines and wanted to cash out your money you had to wait 30 minutes to an hour to get cashed out. It was HORRIBLE! We paid $90 for the trip excepting to get $20 back in slot play and $5 off our meal. Me and my fiancee' came down with a bus group on.

Firekeepers casino buffet